Terms of service
Effective Date: 9 July 2026
OVERVIEW
This website is operated by Smatvi. Throughout the site, the terms "we", "us" and "our" refer to Smatvi.
Smatvi offers this website, including all information, tools, products and services available through it, subject to your acceptance of these Terms of Service, together with any policies referenced within them.
By accessing our website and/or purchasing products or services from us, you agree to be bound by these Terms of Service ("Terms").
If you do not agree to these Terms, you must not access or use our website or Services.
SECTION 1 – ELIGIBILITY & ONLINE STORE TERMS
By using our website, you confirm that:
- You are at least the age of majority in your jurisdiction; or
- You have permission from a parent or legal guardian to use this website.
You may not use our website or Services for any unlawful or unauthorised purpose or violate any applicable laws, including consumer protection or intellectual property laws.
Any breach of these Terms may result in immediate suspension or termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service or cancel orders where reasonably necessary, including to:
- Comply with legal obligations.
- Prevent fraud or misuse.
- Protect our customers, business or reputation.
You agree not to reproduce, duplicate, copy, sell or exploit any part of our Services without our prior written permission.
Payment information is always transmitted securely using encrypted technology.
SECTION 3 – ACCURACY OF INFORMATION
While we make every effort to ensure information on our website is accurate, we cannot guarantee that all content is complete, accurate or up to date at all times.
Content is provided for general information only and may be updated without prior notice.
SECTION 4 – MODIFICATIONS TO SERVICES & PRICING
Prices, products and availability may change without notice.
We reserve the right to modify or discontinue any product or Service at any time.
SECTION 5 – PRODUCTS & SERVICES
Some products may only be available online and may be available in limited quantities.
We make every reasonable effort to display product descriptions, specifications and images accurately. However, colours and appearance may vary depending on your device.
All purchases are subject to our:
- Shipping & Delivery Policy
- Returns & Refund Policy
SECTION 6 – ORDERS, BILLING & ACCOUNT INFORMATION
We reserve the right to refuse, limit or cancel any order where reasonably necessary, including where an order appears fraudulent, duplicated or intended for resale.
You agree to provide accurate, current and complete billing and delivery information.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools that we neither monitor nor control.
Your use of these tools is entirely at your own risk and subject to the third party's own terms.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for their content, availability or privacy practices.
SECTION 9 – USER CONTENT & FEEDBACK
If you submit reviews, suggestions or other content to us, you grant Smatvi the right to use, reproduce and publish that content without compensation, unless otherwise agreed.
You confirm that any content you submit does not infringe the rights of any third party.
SECTION 10 – PERSONAL INFORMATION
Your personal information is processed in accordance with our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES & OMISSIONS
Occasionally there may be errors relating to product descriptions, pricing or availability.
We reserve the right to correct these errors and cancel or amend orders where necessary.
SECTION 12 – PROHIBITED USES
You may not use this website for:
- Illegal activities.
- Fraudulent purposes.
- Interfering with website security.
- Uploading malicious software.
- Violating intellectual property rights.
- Harassing or abusing others.
We reserve the right to terminate access where these Terms are breached.
SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
Our Services are provided on an "as available" basis.
Nothing in these Terms limits or excludes your statutory rights in relation to products that are faulty, damaged or not as described where such rights cannot legally be excluded.
To the maximum extent permitted by law, Smatvi shall not be liable for indirect, incidental or consequential losses arising from the use of our Services or products.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Smatvi from any claim resulting from your breach of these Terms or violation of applicable law.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force.
SECTION 16 – TERMINATION
These Terms remain in effect until terminated by either you or us.
We may suspend or terminate access immediately if these Terms are breached.
SECTION 17 – ENTIRE AGREEMENT
These Terms, together with our referenced policies, constitute the entire agreement between you and Smatvi.
SECTION 18 – GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 19 – POLICIES INCORPORATED BY REFERENCE
These Terms incorporate by reference our:
- Shipping & Delivery Policy
- Returns & Refund Policy
- Privacy Policy
By using our website or placing an order, you agree to these policies.
SECTION 20 – INSPECTION OF RETURNS & FALSE FAULT CLAIMS
All returned products are inspected upon receipt.
Where an item is found not to be faulty and does not qualify for a refund under our Returns & Refund Policy, we reserve the right to decline the refund request.
If you would like the item returned to you, additional postage charges may apply.
SECTION 21 – FORCE MAJEURE
We shall not be liable for delays or failure to perform our obligations where caused by events beyond our reasonable control, including:
- Natural disasters.
- Severe weather.
- Customs delays.
- Courier disruptions.
- Industrial action.
- Government restrictions.
- Pandemics.
SECTION 22 – LANGUAGE PRECEDENCE
Where these Terms are translated into another language, the English version shall prevail in the event of any inconsistency.
SECTION 23 – CHANGES TO THESE TERMS
We reserve the right to amend these Terms at any time.
Any updates will be published on this page.
Continued use of our website constitutes acceptance of the updated Terms.
SECTION 24 – CONSUMER RIGHTS
Nothing in these Terms of Service limits or excludes any statutory rights you may have under applicable consumer protection laws.
SECTION 25 – CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
Customer Support Hours
Monday – Friday
We aim to respond to all enquiries within 24 hours.